February 19, 2017 | Resources

Why the Middle Class chooses Non-bank Alternatives

Why do people use payday loans, or check cashing services? The reasons might be different than you think. In this podcast, author Lisa Servon, who wrote The Unbanking of America: How the New Middle Class Survives, takes you into the …

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  • February 15, 2017 | Knowledge

    Tips for Better Listening

    These simple, effective techniques will improve your listening skills in no time

    One of the most important skills in communication — and in business — is the ability to listen. Listening is critical because, after all, if you can’t listen, how can you respond in any meaningful way? Listening involves not just …

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  • January 26, 2017 | Interviews

    The BPI Blueprint

    A guide for business process improvement

    InfoWorks interviewed Shelley Sweet, who is President of I4 Process and author of The BPI Blueprint.   I4 Process provides consultation, workshops and training programs based on a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational …

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  • December 6, 2016 | Resources

    How Effective is that Ad?

    It’s a challenge to measure ad effectiveness of online ads.  In this podcast, researchers from the Kellogg School of Management at Northwestern University talk about how hard it is to really measure whether a digital ad is effective, and discuss …

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  • December 3, 2016 | Resources

    The Power of Inquiry

    We can and should ask better questions.  As children, we ask lots of questions, and are naturally curious about life.  Much of that dissipates as we get older.  In his book, A More Beautiful Question, Warren Berger examines how we …

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