February 15, 2017 | Knowledge

Tips for Better Listening

These simple, effective techniques will improve your listening skills in no time

One of the most important skills in communication — and in business — is the ability to listen. Listening is critical because, after all, if you can’t listen, how can you respond in any meaningful way? Listening involves not just …

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  • January 26, 2017 | Interviews

    The BPI Blueprint

    A guide for business process improvement

    InfoWorks interviewed Shelley Sweet, who is President of I4 Process and author of The BPI Blueprint.   I4 Process provides consultation, workshops and training programs based on a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational …

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  • December 6, 2016 | Resources

    How Effective is that Ad?

    It’s a challenge to measure ad effectiveness of online ads.  In this podcast, researchers from the Kellogg School of Management at Northwestern University talk about how hard it is to really measure whether a digital ad is effective, and discuss …

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  • December 3, 2016 | Resources

    The Power of Inquiry

    We can and should ask better questions.  As children, we ask lots of questions, and are naturally curious about life.  Much of that dissipates as we get older.  In his book, A More Beautiful Question, Warren Berger examines how we …

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  • November 12, 2016 | Insights

    The Upside of the Downside

    Opportunities in Managing Risk

    You will find risk everywhere you look, if you look for it. Every time we get into a car, as a driver or passenger, there is the risk of an accident. Every time we burn a candle, there is a …

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