Communication

January 23, 2019 | Knowledge | Denise Gifford

20 Questions Consultants Should Ask Their Clients

These questions will clarify your client’s perspective, current situation, and future vision

As a consultant, one of your key objectives is to fully understand your client’s situation so that you can offer advice, solutions, and support as needed. This means taking the time to not only understand your client’s current reality, but …

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  • December 19, 2018 | Knowledge | Denise Gifford

    Client-Consultant Relationships and the Need for Control

    recognizing your client’s need for control is key to a healthy relationship

    The client-consultant relationship can be complex, with hiccups and challenges experienced by both parties along the way. One of the most common challenges faced by consultants is balancing their client’s need for control with the need for some kind of …

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  • November 7, 2018 | Knowledge | Denise Gifford

    5 Ways Consultants Help Clients Understand Their Value

    Tips for communicating the value you provide to the client relationship

    To build effective consulting relationships, consultants must understand their own value and how it supports their client’s goals. What are the experiences, insights, and skills you have that will help your client succeed? If you’re working with an established client, …

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  • August 28, 2018 | Knowledge | Jeanette Bordelon

    Maximize Change Adoption Using Persuasion and Influence

    Project success for change initiatives can depend on the ability of the organization to adopt change

    We all need to know how to use our influence and powers of persuasion to support needed changes, whether with family, work life, or life in general. For project managers who are focused on delivering and leading change initiatives, persuasion …

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  • August 14, 2018 | Knowledge | Denise Gifford

    Five Tips for Freelancers Expanding Their Customer Base

    It’s all about establishing value

    One of the top challenges for freelancers, consultants and entrepreneurs is finding and keeping good customers. Growing a strong customer base can help you improve profitability and achieve your business goals. To build successful client relationships that will last, you’ll …

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  • May 3, 2018 | Knowledge | Denise Gifford

    21 Questions: Understanding Project Stakeholder Expectations

    Asking your stakeholders the right questions is central to successful project management

    Understanding the expectations of project stakeholders is absolutely critical to successful stakeholder management. Do you know what your stakeholders expect? If not, your project may already be heading down the wrong path. In order to pinpoint stakeholder expectations, it’s important …

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  • April 4, 2018 | Insights | Helen S. Cooke

    Civility in the Workplace is Still Important

    In the smartphone era, civility is a vital skill to model and learn

    Trend-watching is a good way to spot issues that your organization may be facing in the future. A popular topic lately is the erosion of civility, and the accompanying uptick in rudeness, in our society today. New research about the …

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  • January 24, 2018 | Knowledge | Denise Gifford

    Five Steps to Effective Consulting Relationships

    Successful consultants are client-focused

    The word “consultant” encompasses more professions than many people realize. If you work toward changing or improving a business situation—without having direct decision power over that situation—you’re consulting. “Consultant” might be in your job description, or it might not. Business …

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  • October 3, 2017 | Interviews

    Esther Choy on Storytelling for Business Success

    There are techniques to storytelling, and businesspeople can learn them

    Everyone loves a great story. Stories help us to connect with others more effectively, whether one-on-one or in a group. This is as true in the business context as anywhere else. But what, precisely, makes for a great story, and …

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  • July 31, 2017 | Knowledge | Helen S. Cooke

    Five Strategies for Successful Stakeholder Management

    How to manage complex projects while keeping stakeholders happy

    Anyone who works in project management knows that a lot of planning goes into preparing a project team to do its work, before the project itself even begins. Deliverables are spelled out; estimates are made regarding how long the project …

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  • June 6, 2017 | Interviews

    David J.P. Fisher on Hyper-Connected Selling & Sales Skills of the Future

    According to Fisher, sales has changed, and we need to keep up 

    The internet has fundamentally changed the role of today’s salesperson, and this is a reality that can’t be ignored. In a world where consumers can purchase anything from diapers to high-end jewelry with a simple click of the mouse, the contemporary salesperson must …

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  • May 4, 2017 | Insights | Denise Gifford

    Building More Trust in Today’s Business Landscape

    Leadership, business, and the need for trust

    A leader seeking success needs to be trusted. In study after study, research on leadership lists trust as a top trait, and studies have shown that when trust in a leader increases, productivity goes up and costs go down. As …

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