Communication

February 13, 2020 | Knowledge | Denise Gifford

Building Effective Client-Consultant Relationships

these 14 questions will help you assess the strength of the relationship

Developing a partnership with your client—one built on mutual trust and understanding—is essential for establishing a long-term working relationship. If you aren’t trusted, your advice won’t be trusted. If you don’t understand the client as a person, you won’t know …

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  • December 19, 2019 | Knowledge | Helen S. Cooke

    10 Ways Project Managers Can Address Stakeholder Expectations

    These strategies will help you bring out and understand stakeholder needs

    Stakeholders all have expectations, whether they’re expressed or subconscious. For project managers, understanding these expectations throughout the course of a project can help create a successful project conclusion. While meeting every expectation from each stakeholder is impossible, identifying what people …

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  • July 10, 2019 | Interviews

    Ellen Ruppel Shell on Jobs and Work in the Twenty-First Century

    A deep dive into the future of work with The Atlantic correspondent Ellen Ruppel Shell

    We’ve all been hearing a lot lately about the economy: unemployment is near a record low, the stock market is at a record high, and job creation numbers have been relatively steady. Yet behind these reassuring numbers lurks a troubling …

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  • May 22, 2019 | Knowledge | Denise Gifford

    Business Negotiations and the Element of Surprise

    6 tips for successfully managing surprise in a negotiation

    Like it or not, we are all negotiating, all the time—and at some level, all negotiations involve an assessment of the balance of power: how much do I want what the other party has to offer, and how much do …

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  • January 23, 2019 | Knowledge | Denise Gifford

    20 Questions Consultants Should Ask Their Clients

    These questions will clarify your client’s perspective, current situation, and future vision

    As a consultant, one of your key objectives is to fully understand your client’s situation so that you can offer advice, solutions, and support as needed. This means taking the time to not only understand your client’s current reality, but …

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  • December 19, 2018 | Knowledge | Denise Gifford

    Client-Consultant Relationships and the Need for Control

    recognizing your client’s need for control is key to a healthy relationship

    The client-consultant relationship can be complex, with hiccups and challenges experienced by both parties along the way. One of the most common challenges faced by consultants is balancing their client’s need for control with the need for some kind of …

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  • November 7, 2018 | Knowledge | Denise Gifford

    5 Ways Consultants Help Clients Understand Their Value

    Tips for communicating the value you provide to the client relationship

    To build effective consulting relationships, consultants must understand their own value and how it supports their client’s goals. What are the experiences, insights, and skills you have that will help your client succeed? If you’re working with an established client, …

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  • August 28, 2018 | Knowledge | Jeanette Bordelon

    Maximize Change Adoption Using Persuasion and Influence

    Project success for change initiatives can depend on the ability of the organization to adopt change

    We all need to know how to use our influence and powers of persuasion to support needed changes, whether with family, work life, or life in general. For project managers who are focused on delivering and leading change initiatives, persuasion …

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  • August 14, 2018 | Knowledge | Denise Gifford

    Five Tips for Freelancers Expanding Their Customer Base

    It’s all about establishing value

    One of the top challenges for freelancers, consultants and entrepreneurs is finding and keeping good customers. Growing a strong customer base can help you improve profitability and achieve your business goals. To build successful client relationships that will last, you’ll …

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  • May 3, 2018 | Knowledge | Denise Gifford

    21 Questions: Understanding Project Stakeholder Expectations

    Asking your stakeholders the right questions is central to successful project management

    Understanding the expectations of project stakeholders is absolutely critical to successful stakeholder management. Do you know what your stakeholders expect? If not, your project may already be heading down the wrong path. In order to pinpoint stakeholder expectations, it’s important …

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  • April 4, 2018 | Insights | Helen S. Cooke

    Civility in the Workplace is Still Important

    In the smartphone era, civility is a vital skill to model and learn

    Trend-watching is a good way to spot issues that your organization may be facing in the future. A popular topic lately is the erosion of civility, and the accompanying uptick in rudeness, in our society today. New research about the …

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  • January 24, 2018 | Knowledge | Denise Gifford

    Five Steps to Effective Consulting Relationships

    Successful consultants are client-focused

    The word “consultant” encompasses more professions than many people realize. If you work toward changing or improving a business situation—without having direct decision power over that situation—you’re consulting. “Consultant” might be in your job description, or it might not. Business …

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