Communication

May 3, 2018 | Knowledge | Denise Gifford

21 Questions: Understanding Project Stakeholder Expectations

Asking your stakeholders the right questions is central to successful project management

Understanding the expectations of project stakeholders is absolutely critical to successful stakeholder management. Do you know what your stakeholders expect? If not, your project may already be heading down the wrong path. In order to pinpoint stakeholder expectations, it’s important …

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  • April 4, 2018 | Insights | Helen S. Cooke

    Civility in the Workplace is Still Important

    In the smartphone era, civility is a vital skill to model and learn

    Trend-watching is a good way to spot issues that your organization may be facing in the future. A popular topic lately is the erosion of civility, and the accompanying uptick in rudeness, in our society today. New research about the …

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  • January 24, 2018 | Knowledge | Denise Gifford

    Five Steps to Effective Consulting Relationships

    Successful consultants are client-focused

    The word “consultant” encompasses more professions than many people realize. If you work toward changing or improving a business situation—without having direct decision power over that situation—you’re consulting. “Consultant” might be in your job description, or it might not. Business …

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  • October 3, 2017 | Interviews

    Esther Choy on Storytelling for Business Success

    There are techniques to storytelling, and businesspeople can learn them

    Everyone loves a great story. Stories help us to connect with others more effectively, whether one-on-one or in a group. This is as true in the business context as anywhere else. But what, precisely, makes for a great story, and …

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  • July 31, 2017 | Knowledge | Helen S. Cooke

    Five Strategies for Successful Stakeholder Management

    How to manage complex projects while keeping stakeholders happy

    Anyone who works in project management knows that a lot of planning goes into preparing a project team to do its work, before the project itself even begins. Deliverables are spelled out; estimates are made regarding how long the project …

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  • June 6, 2017 | Interviews

    David J.P. Fisher on Hyper-Connected Selling & Sales Skills of the Future

    According to Fisher, sales has changed, and we need to keep up 

    The internet has fundamentally changed the role of today’s salesperson, and this is a reality that can’t be ignored. In a world where consumers can purchase anything from diapers to high-end jewelry with a simple click of the mouse, the contemporary salesperson must …

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  • May 4, 2017 | Insights | Denise Gifford

    Building More Trust in Today’s Business Landscape

    Leadership, business, and the need for trust

    A leader seeking success needs to be trusted. In study after study, research on leadership lists trust as a top trait, and studies have shown that when trust in a leader increases, productivity goes up and costs go down. As …

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  • April 19, 2017 | Knowledge | Denise Gifford

    Three Questions To Help Solve Your Business Problems

    Begin by thinking creatively about the problem

    When you’re faced with a problem in day-to-day business life, what is your strategy for getting it resolved? All too often, business professionals make problems more difficult by jumping to conclusions and implementing “solutions” before the problem is fully understood. …

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  • March 22, 2017 | Knowledge

    Three Simple Steps Before You Negotiate

    Assess the situation to see if negotiating makes sense

    We negotiate all the time. Any time you want something that another person has, or that person wants something that you have, you’re in a potential negotiation. Should you negotiate? That depends. You’ll want to size up the situation and …

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  • March 3, 2017 | Interviews

    Warren Berger on the Power of the Question

    An interview with bestselling author Warren Berger about questions and the importance of Question Week 

    Are we asking the right questions? Can asking better questions spark innovation and creativity? How can asking better questions help us in our personal and business lives? Exploring the power of inquiry is the focus of Warren Berger’s 2014 bestselling …

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  • March 2, 2017 | Knowledge | Denise Gifford

    Four Questions Every Salesperson Should Ask About Their Customer’s Business

    Build value with your customers by understanding their business concerns

    What keeps your customer up at night? What is he or she most worried about? One of the best ways to build value with your customers is through a deep understanding of their business concerns. Too often, salespeople lead with …

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  • February 15, 2017 | Knowledge

    Tips for Better Listening

    These simple, effective techniques will improve your listening skills in no time

    One of the most important skills in communication — and in business — is the ability to listen. Listening is critical because, after all, if you can’t listen, how can you respond in any meaningful way? Listening involves not just …

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