Communication

April 17, 2021 | Knowledge | Denise Gifford

Reaching Agreement in Client-Consultant Relationships

These 13 questions will help you navigate difficulties and disagreements 

Clients and consultants sometimes encounter difficulties when they don’t share a common understanding of how to improve a situation. They may not have a clear handle on the goals. The client might have a better understanding of their business than …

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  • October 21, 2020 | Knowledge | Denise Gifford

    14 Questions Consultants Ask to Improve Client Relations

    It’s all about communication

    Consultants work with their clients to provide advice and support. Whether it’s just a short-term project or a consulting engagement lasting over many years, the best consultants know how to add value to the client relationship. They understand that the …

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  • September 22, 2020 | Knowledge | Helen S. Cooke

    Preparing for Project Initiation

    Questions to ask when starting a project

    Because projects address situations not faced before, or strive to deliver results under circumstances not experienced before, there will always be unknowns. Planning can occur in the face of unknowns, but the more you know, the better your plan can …

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  • August 13, 2020 | Knowledge | Denise Gifford

    13 Strategies Consultants Use to Guide Change

    Change can be difficult. Here are ways to make it happen.   

    One of the challenges of being a consultant is helping your client make needed or desired changes. Consultants can identify the required change, but they don’t have direct control over its implementation. They need to work with their clients as …

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  • July 15, 2020 | Insights | Steven Lesser

    On Being a Consultant

    Thoughts on how to become a valued consultant

    Many people have chosen the path of being a consultant. Businesses hire internal or external consultants to help them achieve their goals. But sometimes it’s not clear if being a consultant is “a good thing or a bad thing.” Not …

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  • May 21, 2020 | Insights | Amanda Finn

    Embracing Adaptation During Challenging Times

    Flexibility is key in a changing work environment

    From mom and pop shops to major corporations, businesses are dealing with the effects of the current COVID-19 pandemic crisis. More than half of Americans are now working from home whereas less than 25 percent worked from home, even occasionally, …

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  • May 4, 2020 | Knowledge | Steven Lesser

    Making the Most of Virtual Meetings

    Ideas for making your next online meeting more effective

    The topic of “meetings” is one that usually elicits groans, that then lead to lots of bad, cringe-worthy meeting stories, with rarely good outcomes. As we know, meetings don’t always require physical attendance. The COVID-19 pandemic social distancing has found …

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  • December 19, 2019 | Knowledge | Helen S. Cooke

    10 Ways Project Managers Can Address Stakeholder Expectations

    These strategies will help you bring out and understand stakeholder needs

    Stakeholders all have expectations, whether they’re expressed or subconscious. For project managers, understanding these expectations throughout the course of a project can help create a successful project conclusion. While meeting every expectation from each stakeholder is impossible, identifying what people …

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  • July 10, 2019 | Insights

    Ellen Ruppel Shell on Jobs and Work in the Twenty-First Century

    A deep dive into the future of work with The Atlantic correspondent Ellen Ruppel Shell

    We’ve all been hearing a lot lately about the economy: unemployment is near a record low, the stock market is at a record high, and job creation numbers have been relatively steady. Yet behind these reassuring numbers lurks a troubling …

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  • May 22, 2019 | Knowledge | Denise Gifford

    Business Negotiations and the Element of Surprise

    6 tips for successfully managing surprise in a negotiation

    Like it or not, we are all negotiating, all the time—and at some level, all negotiations involve an assessment of the balance of power: how much do I want what the other party has to offer, and how much do …

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  • December 19, 2018 | Knowledge | Denise Gifford

    Client-Consultant Relationships and the Need for Control

    recognizing your client’s need for control is key to a healthy relationship

    The client-consultant relationship can be complex, with hiccups and challenges experienced by both parties along the way. One of the most common challenges faced by consultants is balancing their client’s need for control with the need for some kind of …

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  • November 7, 2018 | Knowledge | Denise Gifford

    5 Ways Consultants Help Clients Understand Their Value

    Tips for communicating the value you provide to the client relationship

    To build effective consulting relationships, consultants must understand their own value and how it supports their client’s goals. What are the experiences, insights, and skills you have that will help your client succeed? If you’re working with an established client, …

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